Terms & Conditions

These terms and conditions govern the provision of cleaning services by White as Snow ('we', 'us', 'our') to you ('the client'). By booking a service with us, you agree to be bound by these terms.

White as Snow is a professional cleaning company operating in Essex, London, and surrounding areas.

All bookings are subject to availability. A booking is only confirmed once you have received written confirmation from us.

Quotes provided are estimates based on the information you supply. The final price may vary if the actual condition or size of the property differs from what was described at the time of booking.

We reserve the right to revise a quote upon arrival if the scope of work is materially different from what was agreed.

A deposit is required at the time of booking to secure your appointment. The remaining balance is due upon completion of the service unless otherwise agreed in writing.

We accept payment by bank transfer or via our secure online payment link. Cheques and cash are not accepted.

Late payment may result in a charge of 2% per month on the outstanding balance.

We require at least 48 hours' notice to cancel or reschedule a booking without charge.

Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the agreed service price.

Cancellations made on the day of the clean, or where our team is unable to access the property, may be charged at the full rate.

Deep cleans and large bookings require at least 7 days' notice; deposits are non-refundable when less notice is given.

Genuine emergencies may be considered at our discretion.

You are responsible for ensuring our team has safe and unobstructed access to the property at the agreed time.

If access is not possible at the agreed time and we have not been notified in advance, a call out fee may apply.

If paid parking or a permit is required, the client is responsible for the cost, charged in addition to the cleaning price.

If access or suitable parking cannot be arranged, a call-out fee may apply.

White as Snow holds full public liability insurance. We take great care with your property, but in the unlikely event of accidental damage caused by our team, please notify us within 24 hours of the clean.

We are not liable for damage resulting from pre existing conditions, fragile or improperly secured items, or items not disclosed to us prior to the clean.

Our liability is limited to the cost of the service provided.

We take pride in our work and aim for every client to be completely satisfied. If you are unhappy with any aspect of the clean, please contact us within 24 hours and we will return to rectify the issue at no additional charge.

This guarantee does not apply where the client has not been present during the clean and has not raised concerns within the 24 hour window.

Before and after photos and videos may occasionally be taken for quality control, staff training, and marketing purposes.

Permission will always be obtained before any images or videos are shared publicly. Personal, sensitive, or identifying information will never be intentionally captured or published.

Professional cleaning products are supplied by White as Snow Cleaning Services.

Clients are asked to provide a vacuum cleaner and mop unless otherwise agreed before the appointment.

To ensure we can provide an efficient and thorough clean, clients will need to clear all countertops and surfaces of items before our team arrives.

For the health and safety of our team, we do not move heavy furniture, appliances, or other heavy items.

Please ensure these items are moved prior to our arrival if cleaning behind or underneath them is required.

We are unable to clean areas that are inaccessible due to heavy items and cannot accept responsibility for those areas being missed.

You must inform us of any known hazards, substances, or conditions at the property that may affect the safety of our team.

Our team reserves the right to refuse or stop work if they consider the working environment to be unsafe.

All cleaning products used are professional-grade and safe for domestic and commercial use. Please inform us of any allergies or sensitivities prior to the clean.

We collect and process your personal data solely for the purpose of providing our services. We do not share your data with third parties except where required to fulfil your booking.

By booking with us, you consent to us contacting you regarding your booking and, where you have opted in, with information about our services.

These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.